FAQ English (Public)

Default solution folder, feel free to edit or delete it.

What is ClaimFlights doing that I could not do by myself?
Claim Flights is a service provider which works to make your life easier. In effect, you are buying peace of mind from us. By hiring Claim Flights, you save...
Sat, 7 Nov, 2015 at 9:22 PM
Flugzeitenänderung
Herr XXXXXXXXXX, das Portal ermittelt alle Arten von Entschädigungen, auch in Ihrem Fall. Es ist möglich, dass Sie eine Entschädigung bekommen, d...
Wed, 11 Oct, 2017 at 4:08 PM
The online process is showing that the flight was not delayed but I have proceeded anyhow - what does this mean?
It means we will have to contact you directly to find out if there is a case for claiming flight delay compensation for your delayed flight. There might be ...
Sat, 7 Nov, 2015 at 9:22 PM
What is the ClaimFlights Quality Gurantee?
If our contracted lawyer loses in court but you win the same case with the same facts with another lawyer - or somebody who was on the plane wins in court -...
Sat, 7 Nov, 2015 at 9:23 PM
How much do I have to pay for engaging the contract lawyers?
There are no costs for engaging the contract lawyers because Claim Flights indemnifies you of all costs. If we lose the dispute in court Claim Flights bears...
Sat, 7 Nov, 2015 at 9:23 PM
How long will it take until I get my payment of compensation?
The processing time depends on each individual case. We have had cases where we were successful within a few weeks and other cases took more than a year. Cl...
Sat, 7 Nov, 2015 at 9:24 PM
How can I get the status of my claim?
As soon as there is new information regarding the enforcement of your claim, we will inform you immediately via e-mail. If you have not received any new inf...
Sat, 7 Nov, 2015 at 9:24 PM
Can I also file a claim for another person?
Yes, you can file a claim for all the persons which were part of your booking. Alternatively any person under your booking can also fill in the online form ...
Sat, 7 Nov, 2015 at 9:24 PM
Does ClaimFlights guarantee that I will receive compensation?
Claim Flights does not guarantee that you will receive compensation. You can however always ask Claim Flights for its opinion on how best to proceed should ...
Sat, 7 Nov, 2015 at 9:25 PM
How long back can a claim be filed?
In the UK, you can claim for compensation for flights in the last 6 years. In many other European countries, you can claim for at least 3 years from the dat...
Sat, 7 Nov, 2015 at 9:25 PM